Indaba Client Support & Service
We’ve put a lot of thought into building the right tool for online sellers. Indaba’s features were designed for real-life situations and streamlined through years of use. As your one-stop solution, Indaba has everything you’ll need combined in one application.
Indaba features include
- Automatic management of your entire inventory across multiple marketplaces simultaneously
- As a desktop application multiple workstations can be used at once
- Design your own pricing algorithms with Indaba’s robust pricing engine
- With multiple entering options speedily input by UPC or ISBN, perform a title search or set up rules for pre-screening items
- Automatically alert your customers when an item is shipped or delivered
- Free technical support via email and phone
- Seamless integration with multiple shipping providers
Add Account Management and/or Hosting to your custom support package and receive even more:
Account Management – Add an experienced customer service agent dedicated specifically to your account. Services include:
- Answering All Customer Emails
- Monitoring Your Marketplace Orders
- Processing Returns
- Managing Marketplace Accounts
Hosting – Our IT staff will handle the hosting and maintenance of your database.
- The server is housed in a data-center with 99.9% uptime
- Offsite backups provide extra prevention of lost data
- All SQL licensing and maintenance included
- Indaba application installed on your workstations so you can work directly from your computer
- Shared database server or dedicated server available, or, we can custom build a server to meet your needs
Hassle Free Transition
Transitioning to new software is never easy, often implementation can take weeks to iron out details and work out issues. Our full service support team works with you to ensure that your customers see little or no change with minimal downtime. The migration of data, clean up and testing, are all handled with minimal, if any marketplace downtime, so you keep selling.
Migration Plans Typically Include:
- Free remote training (on-site training also available)
- Custom data mapping from one or multiple sources
- Custom script preparation
- Mock import allowing you to see your data in Indaba before going live
- Seamless integration with shipping providers and their software
- Minimal marketplace downtime
