Indaba Client Support & Service
With longstanding and well established relationships with organizations like Goodwill and The Salvation Army, Indaba understands the unique environment and needs of the nonprofit organization. We combine our media inventory management software with specialized services to take the hard work out of starting and running a successful ecommerce business.
- Sell your items at higher, more competitive prices than you would receive in a local storefront
- Gain wider exposure for your donated items by selling on multiple marketplaces at once
- Get the help you need with the Indaba team, everything from purchasing equipment to on-site training
- Maximize your resources with our hard working software which allows you to do more with less staff
Add Account Management and/or Hosting to your custom support package and receive even more:
Account Management – Add an experienced customer service agent dedicated specifically to your account. Services include:
- Answering All Customer Emails
- Monitoring Your Marketplace Orders
- Processing Returns
- Managing Marketplace Accounts
Hosting – Our IT staff will handle the hosting and maintenance of your database.
- The server is housed in a data-center with 99.9% uptime
- Offsite backups provide extra prevention of lost data
- All SQL licensing and maintenance included
- Indaba application installed on your workstations so you can work directly from your computer
- Shared database server or dedicated server available, or, we can custom build a server to meet your needs
Ease of Start-Up
We have helped many sellers start their ecommerce businesses from the ground up. Our account management team will customize your installation, acquiring the hardware you need, setting up all components and supplying training and support. Indaba support continues through the life of your program so, if something goes wrong or you need extra help, we’ll be there.
Start Up Features Include:
- On-site Training & Installation
- Supply Ordering
- Marketplace Set Up
- Warehouse Layout & Planning
